Terms and Conditions
Terms and Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
This website www.bow-wow-pets.co.uk is owned and operated by;
Bow Wow Pets
Airport Industrial Estate
Newcastle Upon Tyne
Tel: 0191 214 5518
If you need to contact us please use the details above.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
This contract is covered by English law.
How to place order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
Carriage charges will be shown prior to you placing your order.
You will be required to pay for the goods in full at the time of ordering.
We use secure payment facilities for online purchases via World Pay. You can pay for your order by Visa Debit, MasterCard Credit, MasterCard Debit, JCB, Visa, Electron and Maestro. For further information on our Secure Payment facility please click here
We are unable to accept orders by telephone, email or post
Promotional prices only apply during the period stated.
All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Once your order is complete we will notify you of the dispatch date.
We reserve the right to cancel any order at any time for any reason.
Delivery & Carriage Charges
Your Delivery Options
Delivery charges will be calculated exactly at checkout, where you have several options available.
We have a physical store based in Newcastle called Meadow Hill Animal Feeds. If you are local to Newcastle or Northumberland please use our sister site www.meadowhillfeeds.co.uk where free local delivery is available.
Exact delivery costs will be calculated BEFORE you are asked to checkout.
We offer Free Delivery on all orders greater than £50 which weigh in total less than 30kg.
Our delivery times for "Free Delivery" are typically 3-4 days.
Unfortunately Large Bales items including Large Bale Woodshavings, Large Bale Animal Bedding, Large Bale Fibre Feeds and Haylage bales are not included in our Free Shipping offer. This is due to size restrictions imposed by our Couriers.
Delivery by courier is typically 3 days. Express delivery (Next day) is also available.
Larger orders maybe delivered by the pallet.
The exact delivery cost is dependent on the products ordered and the delivery address. For example, some of our larger products attract a surcharge from couriers. An indication of delivery costs are outline below however please note exact delivery charges are calculated BEFORE you are asked to checkout.
| Weight || |
(approx. 3 days*)
| 0-24kg ||£4.99 || £6.99 |
| 24kg - 48kg ||£9.99 ||£13.99 |
| 48kg - 72kg ||£14.99 ||£20.99 |
| 72kg - 96kg ||£19.99 ||£27.99 |
|96kg - 120kg ||£24.99 ||£34.99 |
|120kg - 144kg ||£29.99 ||£41.99 |
|144kg - 168kg ||£34.99 ||£48.99 |
|168kg - 192kg ||£39.99 ||£55.99 |
|192kg - 216kg ||£44.99 ||£62.99 |
Orders greater that 216kg are charged at pallet rate of £49.99
Delivery charges for Large bale items such as Large Bale Animal Bedding, Large Bale Fibre Horse Feeds and Haylage Bales are charged at £4.99 per item.
*Delivery times are from Despatch For orders received before 11am we aim to despatch on the same day. For orders received after 11am will aim to despatch the following day,
Please contact us for delivery options on any orders weighing more than 500kg.
Free Delivery promotions only apply to the promotional products. Delivery may be charged for any additional items
Unfortunately due to additional charges imposed by our couriers and the typical weights of our products, we do not deliver to Highlands and Islands (Postcodes IV, HS,AB31-38, AB41-45, AB51-56, KA27-28, FK19-21, KA27-28, KW, PA20-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PA80-88, PH17-26, PH30-44, PH49-50, ZE,), Isle of Man (Postcodes IM,), Guernsey (Postcodes GY1 - GY9), Jersey (Postcodes JE1 - JE4), Isle of Scilly (Postcodes TR21-25), Northern Ireland (Postcodes BT) or BFPO addresses (BFPO1 - BFPO999)
We do not deliver to outside of the UK including BFPO addresses.
Orders received after our deadline of 11am will be processed the following working day. Working days are Monday to Friday. We do not process orders on a Saturday or Sunday or Bank Holidays. Delivery days do not include weekends or bank holidays.
The above delivery times are estimates. You may receive your goods earlier than this date. Your order may arrive in more than one delivery.
In some instances delivery time could be longer due to circumstances beyond our control such as during extreme weather, In these situations we ask that you allow for an extended delivery date
We can offer you a full refund on your item and postage if the parcel has not been dispatched. If the item has been dispatched and not delivered in normal circumstances within 7 days we will offer you a full refund on the cost of your item and postage.
Please note some deliveries may need to be signed for. It is your responsibility to ensure that you are home and able to sign for deliveries or to collect the item if the courier was unable to find you at home. If you request that items are left without a signature (ie with a neighbour) you will be liable should the items not be received. Parcels are left without a signature at the discretion of the driver.
If you are not at home to receive your delivery, we reserve the right to charge you an additional re-delivery charge
If the goods are lost or damaged in transit, please let us know promptly
If you are not completely satisfied with your purchase, you can notify us of your intention to return the item(s) within 7 working days of receipt of the goods.
In you decide to return any goods we will provide a refund within 30 days, but unfortunately we cannot refund the return cost of postage. The cost of returning any goods is the responsibility of the customer.
Please contact Bow Wow Pets through our contact form to obtain a returns authorisation code, within 7 working days of receiving your goods. Please include your name, address, order number, date of purchase and the payment method. You do not have to provide any reason for return however, a brief explanation will help us to improve the service we offer in the future.
If the goods are faulty or misdescribed then we will refund the return cost of postage. Before we can replace or refund an item we will ask for the item to be returned back to us by the cheapest means possible. Please contact us before you arrange return postage as we may request that you return the item back to us by recorded delivery in the post or we may arrange for the item to be collected by our carrier. The goods must be packed as received to avoid any possible damage.
All returns should be complete and returned to
Bow Wow Pets
Airport Industrial Estate
Newcastle Upon Tyne
All returns are subject to the following
Products must be in a "as new" and resaleable condition.
Used items including, but not limited to, Food, toys, treats, medicines, vitamins and supplement cannot be returned
All parts, instructions, manuals and original packaging must be included.
Custom orders and personalised items cannot be returned
This policy does not affect your legal rights
Exclusion of Liability
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
The use of this website is subject to the following terms of us.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website
Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.